FOR CUSTOMERS

How to receive your order

Choose CDEK delivery or collection.

Ask about delivery

DELIVERY METHOD

Which works best for you?

CDEK delivery

Choose a pickup point or courier delivery at checkout. After payment is confirmed, we prepare the order and hand it over to the carrier.

The exact delivery cost is determined after the order is handed over to CDEK.

  1. 1Confirm the orderWe confirm availability and delivery method.
  2. 2Prepare the parcelWe prepare the order after payment is confirmed.
  3. 3Receive your orderCheck the items against your order on receipt.

When your order arrives

  • Check that the packaging is intact.
  • Check that the items match your order.
If the packaging is damaged

Record the damage with the carrier and tell us. This helps us investigate the delivery.

Orders supplied from China

We agree on the method, route and timing separately before payment. A manager will update you when the order is ready for the next step.